Yes. Our email plan account include our state-of-the-art Virus Protection system that automatically blocks infected email message attachments that may damage your computer with destructive viruses. Virus scanning occurs every time our servers receive an incoming attachment. Virus Protection is in place for Workspace Webmail, POP, and IMAP accounts so that any email messages containing an infected attachment are blocked.
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Frequently Asked Questions
Little of questions that we got asked frequently
What are SMTP Relays?
SMTP Relay, which stands for Simple Mail Transfer Protocol, lets you send email messages through your email account using your existing email service. For example, you can continue to use Microsoft Outlook© to compose, receive, and send email messages, but the actual email messages are processed through our SMTP relaying services. This lets you bypass ISP restrictions on your outbound email messages, and allows you to use your professional looking “email@example.com” email address from any service you wish.
Our SMTP relay service is provided to you as part of your email account. Your email account includes 250 SMTP relays, per mailbox, per day. This limit can be reset once each day based on a rolling 24 hour period. If you need more than 250 relays for your mailbox, you can purchase additional SMTP relays (in packs of 50). You can use a maximum of 500 SMTP relays, per day, per email account. If you want to use more than 500 relays per day, you can distribute SMTP relays across multiple email accounts.
With Workspace Webmail, you are restricted to 100 email addresses (including To, Cc, and Bcc) per email message, regardless of the number of SMTP relays you have per day. For more information, see Email Account Limitations.
Do your email plans account have virus protection?
Why do I have to enter a code to continue sending Workspace Webmail?
If you’re prompted to enter a code when you try to send a message using Web-Based Email, it’s likely because you triggered a protective measure we set up against spammers. We regret if this caused any inconvenience.
These codes, called CAPTCHAs, are series of numbers and letters partially obscured by shapes and colors. Once you correctly enter those numbers and letters, you can continue working with the application. The reasoning behind CAPTCHA is that a real person would easily be able to enter the code, while a program set up to send spam will not.
What is the difference between POP and IMAP?
POP stands for Post Office Protocol, and was designed as a simple way to access a remote email server. The most recent version is POP 3, and is supported by virtually all email clients and servers.
POP works by downloading your emails from your provider’s mail server, and then marking them for deletion there. This means you can only ever read those email messages in that email client, on that computer. You will not be able to access any previously downloaded emails from any other device, or with any other email client, or through webmail.
IMAP stands for Internet Message Access Protocol, and was designed specifically to eliminate the limitations of POP.
IMAP allows you to access your emails from any client, and any device, and webmail login at any time, until you delete them. You are always seeing the same emails, no matter how you access your provider’s server.
Since your email is stored on the provider’s server and not locally, you may run into email storage limits, when using IMAP.
What is push email?
Push email automatically sends new data to an email client or mobile device. This includes email, calendar, and contact updates.
Only our Hosted Exchange Email plans support push email.
Why does my email need to be in the right region?
You can optimize the delivery of your messages by selecting the region for your email plans that most closely reflects where you live.
Each region uses one or more of our data centers located there. That’s where optimization comes in. For those of you based outside North America, we set up specific regions and data centers you can use:
- AP — Asia Pacific
- EU — European Union
If you live outside those regions, you shouldn’t select either of them.
But say, for instance, you live in Texas but accidentally set up your email plan with the Asia Pacific (AP) region. That means your messages would go from your computer all the way to one of our data centers in Asia, and then back to your recipient — most likely based in the United States.